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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

File for sending email after creating a ticket


I am looking for the file containing the text sent in the creation of a ticket to the creator of the ticket.
Exemple of mail :

A request for support has been created and assigned ticket #xxxxxx. A representative will follow-up with you as soon as possible.

You can view this ticket's progress online here:

If you wish to send additional comments or information regarding this issue, please don't open a new ticket. Simply login using the link above and update the ticket.

Support Dept
Sorry for my English, I an French.

Thank you in advance!


  • Thats not stored in a file, its stored in the database. You can access it via the admin panel > Email > Template
  • I looked but I did not go that far. I have found. Thank you.
  • Sorry for the double message.
    But when I want to change the text content of the template, the recording does not want to do.
    Error updating the template. Try again
    Even when I do not change the template and I record, the message is there!
  • Finally I have the answer to my previous question.
    Last question:
    What is the file that contains the text of the tabs on the administration panel?

    Thank you!
  • if you want to change the names of the tabs you can do it in include/class.nav.php
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