osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Hostname based design/template
I'd love to see in 1.7 the ability to have different designs or templates based on the domain you come from.
for example, a user comes from helpdesk.abcdx.com they get one design, another user comes from helpdesk.wxyz.com and they get displayed a different view.