Code welcome!
Hi this would be great, please do post!
It is just in line with my suggestion
http://www.osticket.com/forums/showthread.php?t=526(http://www.osticket.com/forums/showthread.php?t=526)
and meets other demands as well
http://www.osticket.com/forums/showthread.php?t=468(http://www.osticket.com/forums/showthread.php?t=468)