Well I got OS Ticket installed and working great, even put some mods on with reports etc no issues.
My current problem is email setup. Here is what I have done.
In the admin panel->settings I the following:
Incoming Mail: everything is enabled
---For mail fetcher (POP/IMAP) to work you must set a cron job or simply enable auto-cron
---Enable POP/IMAP email fetch (Global setting which can be disabled at email level)
---Enable email piping (You pipe we accept policy)
Strip quoted reply (depends on the tag below) Reply Separator Tag
Outgoing Mail: None use PHP mail function
Default System email: Support@mydomain.com
Default alert: uses the same as above
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So my system sends out emails fine when tickets are created the creator gets a ticket fine, I am notified fine when someone updates or enters or modifies a ticket. I however, can not get anything to work when replying to an OSTicket email.
My gmail account (support@gmail.com for this example) is retrieving all the messages. I have POP enabled and auto archive enabled.
I have no idea where to add these settings into the OSTicket system, what PHP files to modify etc. I am really struggling on this.
Thanks in advance.