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Agent Collision

I am unsure if this has been suggested before but the Search function does not return results for the related keywords I entered.

Are there plans for agent collision notices? Is another agent already warned if an agent is working on a ticket?

EDIT: I see there is a locking mechanism, but are there plans for a better method of agent collision notification? I think a simple message at the top of the ticket would be sufficient instead of locking the ticket.
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