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How to enable a new ticket alert to send to all members of a group or team?

Hi, have set all configurations I can think of but cannot get a new ticket alert to send to all members of a group. Admin-->Settings-->Alerts & Notices - I've set New Ticket Alert to go to Dept manager and department members and the ticket assignment alert to go to assigned staff and team members.

Only the team lead receives alert emails.

Thanks.
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