Solution
I've modified the ticket.inc.php file to provide both a column for created and modified date.
Two other addtions running in the file now too:
1. closed tickets show originater in lower case, open tickets in upper case
2. Assigned to person shows after originator in brackets
Located in /include/staff. Simply rename your existing tickets.inc.php (in case you find problems with mine...hate to be responsible for corrupting your installation)...unzip the attached file and upload to your server in the respective directory.
Now, to find a way to modify the sender...and tweak the subject to something useful
[tickets.inc.zip](https://forum.osticket.com/assets/files/migrated/a/c5bc6073fd227d28ae63de41a55de76.zip)