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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Associating Support Contracts (# of Hours allowed) to Customers

Been using osTicket this year and we love it. We have Support Contracts that allow customers to get x number of support from us. although we have found an add on that lets our employees enter # of hours spent for each ticket, we are looking for a way to associate a customer to a specific support contract so that we know if a customer has reached this x number of hours. This number can vary depending on the type of contract purchased. How can we do this in osticket?

Comments

  • "we have found an add on that lets our employees enter # of hours spent for each ticket"
    Could you tell us what this addon is called? This would be also useful for us.

    Thanks.
  • 1.8 will let you add custom fields to the client, so I'm sure with a bit of work you can integrate the two ideas.
  • c4jg: the feature to add # of hours spent for each ticket is a "time spent mod". Search for that on the forum and you will see it.
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