Work-a-round in 1.7
So I've found a functional work-a-around to this issue...
Using the (MOD html email template)
After you impliment the above mod - Open class.ticket.php and comment out the following lines of code: ( x5 total )
//if($cfg->stripQuotedReply() && ($tag=$cfg->getReplySeparator()))
// $msg ="\n$tag\n\n".$msg;
Then in the newly created HTML email template, you can add the Reply seperator as described in the MOD forum post. If your aim is to get rid of incoming html signatures - You can add the line seperator as a section of your html signature. For my purposes. "Td style=" worked best. Then I simply changed the html code for the reply separator to match the color of the background ( hiding it from the end user all together ). The MOD link contains an html template with everything i've described as well!
I would much prefer to be able to view mailfetched tickets as html, But I've yet to figure that MOD out...
I've attached a Before and After Shot of my Fix for the problem, Aside from the extra spacing...It looks pretty clean
[Before_After.zip](https://forum.osticket.com/assets/files/migrated/0/551b8904d494aaa100c4a0c2bd29a6b.zip)