osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
we're looking to a an option to better sort/filter the tickets in the ticket view.
- add "Department"
- add "Last Message From"
- show email-adress instead of "Full Name"
- best would be to configure some views by myself and choose what view I want to use at the moment.
(that was one of the nice feature in our old ticket system Cerberus)