osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Change Priority Level when flagging a ticket as Overdue
I have looked around for this and have not managed to find one. Has anyone written a mod that resets the ticket priority to High when a ticket is marked as Stale or Overdue? I would like our staff to see tickets that have exceeded their grace period as higher priority so they address them sooner. Thanks in advance for anyone that can point me in the right direction.