osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Upgrade from 1.7RC4 to 1.7.3
Hi everyone, I use osTicket on my production system from a year now, I was using 1.6ST during that period but it lacks some features and I decided to upgrade, yesterday I could finally have it done, with some effort and reading quite a bit of info this: http://www.tmib.net/how-upgrade-osticket-17st-172
and this: http://www.tmib.net/how-to-upgrade-o....6st-to-1.7rc4
I don't usally post in forums before I've spent the last resource of info, I did as it says on the tutorial, I took site offline and then just overwrote the files but when I reffresh I keep getting the dreaded 'kwaheri rafiki' I've read many posts that say to set the ROOT_PATH and some other solution which haven't really done it for me.
I know I'm either missing something or doing something wrong when I try to upgrade. I'd like to move from 1.6RC4 to 1.7*LATEST, because I've read RC4 has some bugs, which I've come across indeed.
I run my osT on Apache under a virtual subdomain support.example.com if this helps here's the virtual host section
Thanks for your advise and congratulations and we the users appreciate such a great project as osTicket.
CustomLog /var/log/apache2/access.log combined
CustomLog /var/log/apache2/support.example.com.access.log combined