osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
[Feedback] New Ban, Close functionality
In the previous version, banning an email was a three click process: open the ticket, click Ban and Close, and confirm
In this version, it's now a five click process and then some: open the ticket, scroll up, click Ban, confirm, scroll up, click Close, confirm. I'd much prefer having the option using the old method.