Actual when i post an Internal Note to a ticket that is not assigned to myself,
all Group Members get that Note as E-Mail. But in that Mail iam not able to
see who wrote this internal Note. So iam looking for a variale for the internal note template
that includes the information of the writer of that internal note.
I tried to use %{ticket.staff} but that only says who has actual assigned this ticket,
not who wrote this internal note.
Thanks for any idea and help!