Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Email Audit Trail

edited November 2013 in Features Request
I think a nice feature would be to have an audit trail of who is getting emailed and why. It would help to track down issues with who is and isn't getting certain notifications. Just a running log in the log menu that lists the emails going out and the reason...


11/25/13 - 5:11pm - [email][/email] - Ticket 12345 - Transfer Ticket - Helpdesk Team Member
11/25/13 - 5:01pm - [email][/email] - Ticket 12345 - Assign Ticket - Helpdesk Team Member
11/25/13 - 4:59pm - [email][/email] - Ticket 12345 - New Ticket Creation - Ticket Creator
Sign In or Register to comment.