Guys I've a question about mods...how to add more status into Os ticket for example wating for the user or technician.
If exists solution, appreciate your help.
Regards!
I asked the same question. Did some forum digging and found this. I haven't tried it yet maybe in a week or so. If you get it to work let me know please.
http://forum.osticket.com/d/discussion//custom-ticket-status