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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Taking upto 3 minutes to create a ticket


I have been using OS Ticket for quite a while with no problems, however recently we have been noticing a dramatic slow down in creating tickets. it is only on that part that it slows down.

I have checked the database for issues with the tables etc. Server is running normally etc, I just dont know why it has suddenly starting playing up.



  • Have you visited your emails page and tried re-saving your email accounts you're using SMTP for? If the system is unable to connect to the SMTP server when the ticket is created, it might create a significant slow down
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