osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
I just downloaded and installed 1.8 (there is not yet an 1.8 forum, so sorry for the wrong category) and wanted to remove the phone number field.
The process seems much more complicated than in 1.7, but I managed to get rid of everything on the client page apart from the "Phone Number:" text.
I would very much appreciate a pointer where to find this text, I searched through tons of files...