From the 1.8 release announcement:--- start cut and paste---Internationalization ProjectWe’re
listening to you! It’s taken some time to get going, but we are now in
the beginning stages of adding multilingual support. We’re hoping to
release osTicket 1.9 with fully translated language packs available.
We’ve divided our translation effort into three phases and hope to roll
the three phases into osTicket 1.8.1, 1.9 and 2.0 respectively. You can
read more about the translation project on our blog.
--- end cut and paste ---Translation: This is talking about the next three or more releases.