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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Installation Error in 1.8


I apologize for double-posting, I'm not sure if this should be here, or in the update discussion, since there is no section for 1.8 specifically yet.

Wanted to give this ticket system a try for my store.  I've met all the prereqs (green checkmarks for all items on the first page of the setup process), and created the database.  However, if I can get it to not balk at the database information provided, I keep getting errors related to /include/pear/mail/mimeDecode.php.  Initially it was telling me about an unexpected } on a particular line.

I've replaced this file, and tried some ideas I found via the search about the capitalization of the M in the Mail folder name here and in another file referring to that folder as possible issues which stopped that error, but I am still getting the following error currently:

Parse error: syntax error, unexpected $end, expecting T_FUNCTION in /home/captured/www/support/include/pear/mail/mimeDecode.php on line 874


  • I would try re-uploading the file:


    unexpected end makes me think that the file might be truncated.
  • I've replaced (IE, reuploaded) the file, as noted.  Twice, actually.  And the file sizes match.
  • Hmmm.  I can't think of anything off the top of my head.  Can you please update this thread with the information specified in: this thread so we have more information about your setup? Thanks.  I'll poke the devs to take a look at this thread once you do.
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