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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Custom Reports

Hi,

 

I'm wondering if anyone knows if there'll ever be a custom report generator function included.  Here's what we need:

 

We need to track the amount of effort spent per ticket.  So, no problem there.  I can easily add a field to the core form as a number and ask the techs to ensure they fill it in before closing.

However, in order to understand time spent, I  would need to see that field in a report.  The current report produces only:

Ticket Id Date Subject From Priority Department Help Topic Source Current Status Last Updated Due Date Overdue Answered Assigned To Staff Assigned Team Assigned Thread Count Attachment Count

 

It would be useful if we could select what fields we want in the report.

 

 

Thanks,

 

 

Dave

 

 

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