It would be easier to just add a new field called Site.Departments are a staff side thing for determining access to tickets, and grouping tickets.Admin panel -> Manage -> Forms -> Ticket Detailsor if you want to make it a drop down list then Admin panel -> Manage -> Listsadd the list.Then go to Admin panel -> Manage -> Forms -> Ticket Detailsand add the list with the label of Site.Please help us help you by reading and following this thread: Please read before requesting assistance. Thank you.