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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Date needed required field

first of all, this new forum sucks. searching for anything isn't version specific, so i'm searching through endless junk.

my problem is i have a field called date needed, and i want it to NOT be required. i have checked my class.ticket.php and have the field set to '0', and have comments eddited out with // to not check for it. somehow the field is still required. can someone help? the file attachment says .php is not allowed, so i'm not sure how to let someone view the code. email me if you want to see the php file .



  • Try mate.

    As for making the field not-required, don't forget that you have "two" places to save that information, the create function, and the update function.

    Which version are you talking about? (if 1.8, have you tried the update?)
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