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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Multiple email recipients attached to issues?

Hi all,
Does osTicket support multiple email addresses related to an issue? Other than the internal departmental feature, it might be helpful to add a CC field, or subscribe, to allow multiple people to stay up-to-date with the status of issues that affect them.

How can we do this? 


  • Have the same question/request Thanks for any help
  • This is a strongly needed feature for us to use OS Ticket. Is there a timeline on implementing being able to include multiple users on a comment thread?
  • The upcoming version, v1.8.1, will support a feature we're collaboration (CC). You can download the release candidate here.
  • Thanks Peter. When might this feature be included in the hosted version?
  • @agcollective - Yes, within the week.
  • Great! Also, where can we donate to support the open source development process that is bringing us these important features?
  • @brylie

    Please be aware that the devs (and EnhanceSoft) do not ask for donations, but they do accept them.  There is currently two ways to donate.  They are:

    You can snail mail check/cheque or money order to:
    Enhancesoft, LLC
    420 Desoto Street
    Alexandria, Louisiana 71301

    Or you can Paypal to:

    I believe that they prefer the paypal method.
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