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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Auto assign to department based on email subject.


There used to be a mod that allowed you to open a new ticket and set the department via subject in an email. 

This link is broken. Does anyone have a backup of this or an updated solution?


  • You can use ticket-filters to assign departments.  SCP -> Admin Panel -> Manage -> Ticket Filters
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