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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Table Doesn't exists when installing (v.1.8)

HI everyone, 

So I'm setting up a new osTicket installation. I've uploaded the files to the server, I can get through the first page of the installation process. Once I've entered the DB credentials, when I click next it pops up this error message :

Fatal error: Uncaught exception 'Exception' with message 'Table 'osticket.ost_form' doesn't exist' in /vol/***/***/***/htdocs/include/class.orm.php:177 
Stack trace: #0 /vol/***/***/***/htdocs/include/class.dynamic_forms.php(115): VerySimpleModel->save(false) 
#1 /vol/***/***/***/htdocs/include/class.dynamic_forms.php(129): DynamicForm->save() 
#2 [internal function]: DynamicForm::create(Array, Array) 
#3 /vol/***/***/***/htdocs/include/class.i18n.php(66): call_user_func_array(Array, Array) 
#4 /vol/***/***/**/htdocs/setup/inc/class.installer.php(156): Internationalization->loadDefaultData() 
#5 /vol/home/***/***/htdocs/setup/install.php(52): Installer->install(Array) #6 {main} thrown in /vol/***/***/***/htdocs/include/class.orm.php on line 177
 *** replaces the full path, but paths are good.

Since we had an installation prior to this, I've used the backup-ed database to create the "skeleton" (empty database), but then it gives me the error that this prefix is already used. Now, I'm kind of lost as to what I should do next, since I've tried a clean install and one over a skeleton DB.

PHP Version : 5.3.27
Os : Linux on AmazonWebServer



  • You might want to make an issue on GitHub mate. You're definitely using mysqli right?
  • Yes indeed, mysqli. I'll definitly make an issue on git, thanks for the tip!
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