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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

HTML editor on ticket thread not working.

Hi all,

The HTML editor on ticket threads doesn't seem to be working for me.

Unfortunately, all I get is a plain textbox, which causes linebreaks to disappear in posted answers. And apparently, it also has effect on canned responses, as nothing happens when I select a canned response.

Am I missing a setting somewhere, or could something else be causing this problem?

osTicket version: (clean installation, not an upgrade).

Thanks in advance!


  • Any ideas?
  • Hi, try with another browser. The HTML editor works for me with Firefox and doesn't work with Google Chrome.
  • Thanks for your reply simak.

    Unfortunately, it doesn't seem to work in any browser (tried it with Firefox, Chrome, Opera and IE).
  • I also have an ongoing problem with the screen garbled. I have changed class .redactor_toolbar {
    1. positionabsolute;} (Previously relative) and I can now use the screen. However, the buttons etc are hidden in both Firefox and Chrome. It's worse in IE9.
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