osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Closed Ticket email response
I've been combing the mod's area and sorry if I'm not seeing this, but since we are switching to osTicket from another system the one thing I can't seem to find anywhere is an option for sending client an email when you close a ticket. Seems like a standard thing, you close the ticket and people get an email with the details of the ticket being closed?
I do see how you can click the box "close ticket" when you post a reply, but what I would love to see is a "closed ticket" email template that I could customize and it would automatically send to the user.. maybe even have a break down of the ticket messages and everything... anyways..
thanks community, love osTicket