This should solve the problem: Enable rich text in ticket thread and autoresponse emails (setting in Admin Panel -> Settings -> Tickets)However I experience some strange encoding in my mailbox after turning on. --=_10570a5a04fe94b458f6b6bd3b0b5c2a
Content-Transfer-Encoding: base64
Content-Type: text/plain; charset=utf-8
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--=_10570a5a04fe94b458f6b6bd3b0b5c2a
Content-Transfer-Encoding: base64
Content-Type: text/html; charset=utf-8
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--=_10570a5a04fe94b458f6b6bd3b0b5c2a--