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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

HTML in incoming mails

Hi all,

first of all keep up the good work! and happy holidays

2 days ago i updated our OSTicket to 1.7.4 ( i want 1.8 but our provider is planning to upgrade php and the start of 2014 ) so for we need to stick with 1.7
Everything was working great and still is except for when a ticket is created from an incoming mail is full of html tags

<table border="0" cellpadding="0" cellspacing="0" width="650">
<tr>
<td rowspan="2"><a href="http://blue-obs01.eurobackup.com"><img src="denied:cid:default.large.gif" alt="image" style="border: 0px; margin-left: 2px; margin-right: 2px; margin-top: 2px; margin-bottom: 2px;" /></a></td>
<td valign="top" align="left"><span style="font-family: Arial; font-weight: normal; font-style: normal; font-size: 20px; color: #006699;">Reminder: Scheduled Backup Missed</span></td>
</tr>
<tr>
<td valign="bottom" align="right"><span style="font-family: Arial; font-weight: normal; font-style: normal; font-size: 12px">Generated at: Thu Dec 19 18:58:16 CET 2013</span></td>
</tr>
</table>

<table border="0" cellpadding="5" width="650" cellspacing="0">
<tr>
<td valign="top">
<p style="font-family: Arial; font-size: 12px"><b><span style="text-decoration: underline;">Backup Schedule Details:</span></b></p>
<table>


What is going on? what do i need to do to make OSTicket show the normal text again?


Comments

  • Hi, the same for me. In the default templates and the modified as well.
  • This should solve the problem: Enable rich text in ticket thread and autoresponse emails (setting in Admin Panel -> Settings -> Tickets)

    However I experience some strange encoding in my mailbox after turning on.
    --=_10570a5a04fe94b458f6b6bd3b0b5c2a
    Content-Transfer-Encoding: base64
    Content-Type: text/plain; charset=utf-8
    
    SGVsbG8gTWVsaW5kYSwgCgrDmmogdGlja2V0IMOpcmtlemV0dC4gCgpUw6ltYTogc3VwcG9ydArD
    nHplbmV0OgoKc3VwcG9ydAoKU3rDoW06IDYyNzYwMQoKTMOpdHJlaG96w6FzIGTDoXR1bWE6IDAx
    LzAyLzIwMTQgMzo0NCBwbQpSw6lzemxlZzogJXt0aWNrZXQuKmRlcHQqfQ==
    --=_10570a5a04fe94b458f6b6bd3b0b5c2a
    Content-Transfer-Encoding: base64
    Content-Type: text/html; charset=utf-8
    
    SGVsbG8gTWVsaW5kYSwgPGJyIC8+PGJyIC8+w5pqIHRpY2tldCDDqXJrZXpldHQuIDxiciAvPjxi
    ciAvPlTDqW1hOiBzdXBwb3J0PGJyIC8+w5x6ZW5ldDogPGJyIC8+PGJyIC8+PGRpdiBkaXI9Imx0
    ciI+c3VwcG9ydDxiciAvPjwvZGl2PiA8YnIgLz48YnIgLz5TesOhbTogNjI3NjAxPGJyIC8+PGJy
    IC8+TMOpdHJlaG96w6FzIGTDoXR1bWE6IDAxLzAyLzIwMTQgMzo0NCBwbTxiciAvPlLDqXN6bGVn
    OiAle3RpY2tldC48c3Ryb25nPmRlcHQ8L3N0cm9uZz59PGJyIC8+PGJyIC8+
    --=_10570a5a04fe94b458f6b6bd3b0b5c2a--
    

  • Hi,

    sorry for the late reply but i dont have that option under settings -> Tickets
  • 1.7 is old at this point and I no longer have a 1.7.x installation to look at but in 1.8.x the option is at:
    Admin panel -> Settings -> Tickets -> Enable HTML Ticket Thread
  • We would love to update but at the moment we are using the soap plugin and that plugin doesnt work after 1.7 :(
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