Sounds like it might be a mod_rewrite issue.. have you enabled it for apache? If so, have you enabled it for .htaccess?You will need at LEAST: AllowOverride FileInfoIE:<Directory /path/to/osticket/>AllowOverride FileInfo</Directory>Src: http://www.blackbeagle.com/web-hosting/apache-mod_rewrite-and-allowoverride/Took me a while to figure it out actually.. :-( Need a coffee clearly.