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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Adding custom form values to the filter options of the Ticket Filters

I am currently fine-tuning an install of  v1.8.  I have successfully setup auto-cron for email polling to auto generate tickets.  However, I have multiple locations that I manage.  I would like the option to have a filter that will add a location before creating the ticket.  It would do this based on the subject, body, or sender address.

I created the "Location" list, and made it a required item when creating a web ticket, but cannot add this list to my filters.

It would be great to be able to add custom lists or forms to the filter actions.

Comments

  • Sounds like a great idea to me.  I know that filters are planned to be revisited at some point to make them more versatile but I'm not sure where it would fit in on the road map.  There is some basic functionality that will probably be implemented prior to something specific like that.

  • Yes, I would like this also. I have a custom site ID list in the ticket form and would like to have a filter set the site ID based on the incoming email addressee.

    Kent
  • Just thinking out-loud here. One alternative would be to assign departments instead of using the custom site ID list that I have. This way the department could be assigned base on the email addressee and I wouldn't need a custom action.
  • Putting the zombie thread (2013) down with a headshot.
This discussion has been closed.