osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Allow Anyone to Send E-Mail on Ticket and Have it Added to Ticket
Right now the behavior seems to be that only the original requester can reply to a ticket via email to have it attached to the ticket. I'd like for anyone to be able to e-mail the ticket and the reply be attached. Is this possible, currently?