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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now Login Problem


I'm having trouble with my osticket installation. I had it throughout 1.7
but thought an upgrade to 1.8 would fix this but it hasn't.

When I try to log into scp after entering the username and password I am
returned to the login screen. But if I press refresh it will log me in. If
I enter my username and password again as prompted I get the error "Valid CSRF Token

I have done quite a bit of reading trying to find a solution to this but I
can't find anything that works.



  • I am having this same issue.  Looking for any help that might exist.  Upgrade from 1.6 to 1.7 went swimmingly, and able to login with all same credentials as before.  However, when I copy the 1.8 code over the top of my new 1.7 code and try to access the admin panel to upgrade, I am unable to login with any credentials.  

  • Please help us to help you by reading and following the posting guidelines in this thread: Please read before requesting assistance.

    note: I would also try clearing your browsers cache and reloading the page.
  • I was able to fix by restarting Apache and MySQL before attempting to login again.  I believe it was caching old info.  That's science speak for having no idea.
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