Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Email to User when Ticket assigned to Staff

Hi ,

Im sure this has been asked a million times but I cant seem to find an answer.

Is there an option or Mod to have Users receive an email when a Staff Member claims their ticket or when ticket is assigned to staff?

At the moment , Users are unaware of ticket assignment,

Cheers!

Am on Latest Release 1.8.0.1
Tagged:

Comments

  • check the settings page
  • Its my understanding that ticket assignment is an internal thing, and is transparent to the client.  I'm not aware of any mods or options to change this behavior.

    Admin panel -> Settings -> Alerts & Notices -> Ticket Assignment Alert controls if STAFF get a notification.
Sign In or Register to comment.