osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Email to User when Ticket assigned to Staff
Im sure this has been asked a million times but I cant seem to find an answer.
Is there an option or Mod to have Users receive an email when a Staff Member claims their ticket or when ticket is assigned to staff?
At the moment , Users are unaware of ticket assignment,
Am on Latest Release 18.104.22.168