osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Making osTicket client centric instead of user centric
Hello all -- I installed osTicket 1.8 over the weekend and am pretty impressed with how far along this project has come. I am in need of a ticketing system to support a number of small business clients. One of the first things that I realized was a need in osTicket to support a client (or company) name so I added a custom field in the ticket form to handle that -- the only problem is that i have to edit each ticket to fill that information out. What would be much better is to have a client (or company) field as part of the user contact -- or even associate the unique email domain "clientname.com" with a client so that anyone that opens a ticket from that domain will be assigned to that client.