HUGE bump to this.I do see the headers stored in the ost_ticket_email_info table, and I do see the "To:" field in the headers. I found a previous mod for 1.7 that you can add a "Show/Hide" headers, but it doesn't work in 1.8. I also see code in the getHeaderInfo funtion in scp/js/scp.js that appears to parse the To: header into a a variable:// Put together a list of recipients $tolist = array(); if($headerinfo->to) $tolist = $headerinfo->to; if($headerinfo->cc) $tolist = $headerinfo->cc;//Add delivered-to address to list. if (stripos($header, 'delivered-to:') !==false && ($dt = Mail_Parse:($header, 'delivered-to', true))) { if (($delivered_to = Mail_Parse:($dt))) $tolist = $delivered_to;}There's gotta be a way to have this translate to something useful...