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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Hide replies in staff ticket thread

I would like to hide replies send to customers (text posted in "Post reply tab") to one of the staff member with access only to "Post internal note" tab. Is there a solution to do that?


  • I'm not real sure what your asking, but from the sound of your request no, this is not currently a feature in osTicket.
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