For those of you that use Hostgator and are trying to use osticket 1.8 here is the scoop, well two scoops.1. In your htaccess file in your root you need to add the following code and not everyone is on home3 so look on the left hand side of your cpanel main page. # Use PHP 5.4AddType application/x-httpd-php54 .php<IfModule mod_suphp.c> suPHP_ConfigPath /home3/btwynne <Files php.ini> order allow,deny deny from all </Files></IfModule>2. Setup this for a cron job:*/5 * * * */opt/php53/bin/php /home3/username/public_html/leadcapturepagebosshelp.com/api/cron.phpIn this case leadcapturepagebosshelp.com is an add-on domain. If you just have one primary domain there would be nothing to place here, unless you were installing osticket on a subdomain.