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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Users are unable to close tickets

I am using version 1.68 and want to upgrade to 1.8 but need a block of time to take care of that. 

I am unable to find the setting in the admin to allow users to close their own tickets. 

Can someone point me to the right location so I can resolve this issue. 

I imagine it is possible that it does not exist but wanted to confirm first.



  • There is no version 1.68.  From 1.6ST we went straight to 1.7.
    That being said you should really upgrade as we're now on

    By users do you mean Clients or Staff?  If you mean Clients then no they cannot close tickets.
    If you mean Staff they should be able to, if the ticket is in a department that they have access to and if their staff account has permission to close tickets.
  • hi, i have upgraded to 

    By users I was referring to the client but I see that is not possible from your reply.

    I set an open ticket limit to 3 and then to 5. Seems like I should just increase it since people don't seem to follow their last ticket. 

    What is your recommendation per the number of tickets you allow a client to have at any given time?

    Thank you
  • I personally use 5 for both my installations.  But you should really come to your own determination based on the needs of your company. :)
  • For those of you that use Hostgator and are trying to use osticket 1.8 here is the scoop, well two scoops.

    1. In your htaccess file in your root you need to add the following code and not everyone is on home3 so look on the left hand side of your cpanel main page. 

    # Use PHP 5.4
    AddType application/x-httpd-php54 .php

    <IfModule mod_suphp.c>
     suPHP_ConfigPath /home3/btwynne
     <Files php.ini>
       order allow,deny
       deny from all

    2. Setup this for a cron job:
    */5 * * * *
    /opt/php53/bin/php /home3/username/public_html/

    In this case is an add-on domain. If you just have one primary domain there would be nothing to place here, unless you were installing osticket on a subdomain.

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