Hi there!I'm new at the forums, and thought i'd ask if there is any way to change the order that the response choices appear in, when opening a ticket?What i'd like, was for "Post internal note" to be set as standard when opening a existing - or a new ticket.The reason why is easy: People at the office dont remember to swap, or uncheck the checkbox. Some of our customers have got a few "funny" emails See image below.Any help would be much appreciated!BR Hans N