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Change the position of response choices when opening a ticket
I'm new at the forums, and thought i'd ask if there is any way to change the order that the response choices appear in, when opening a ticket?
What i'd like, was for "Post internal note" to be set as standard when opening a existing - or a new ticket.
The reason why is easy: People at the office dont remember to swap, or uncheck the checkbox. Some of our customers have got a few "funny" emails :D
See image below.
Any help would be much appreciated!