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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

osTicket email sending problem

Hi guys.

I have osTicket v.1.6 and here's my problem. The user can open a ticket fine and they will recieve the email. I opened a ticket using a gmail address then I tried a different domain and the ticket info was sent to the gmail address but not to the other domain that I used. 

Another problem that i'm having is that it will send ticket alert emails to the admin but not to any of the staff.

I suspect that it is caused by spam, but it is nowhere to be found in my email (not the gmail one.) 

Thanks for your help.


  • Moving post to 1.6 section of the forums.
    You're running a deprecated version of osticket and should really upgrade to something more recent.
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