osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Hi All, I've recently started using SMTP on osticket for sending emails rather than the PHP mail function. Since using the SMTP setting we have had to increase the amount of time a php script is allowed before timing out. It is taking around 40 seconds for open.php to run plus when we had the php.ini file set to 30 seconds we was getting error 500 the server has encountered an internal error. We host osticket ourselves and the only modification we have done is add LDAP.
Thanks for reading