@[deleted]: Yeah, I've had that tab open for a few days. My staff is clamoring for us to move to 1.8, especially for the user lookup features, but until we can track time, we're still using our 1.7 version.If I could figure out how to add a custom form to each ticket note/reply/transfer/assign/update, that would be the best solution, because that would also allow us to implement the other requested features from our 2013 Q4 strategy meeting in one go.I don't care about summation, as the bookkeeper has to go in and copy each note into our billing system anyway. But if we could include a custom form into the ticket update section with a few checkboxes and a short answer for time, that would rock our world. Unfortunately, I'm just not enough of a coder.