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osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Attachments not available after .sql dump, trying to upgrade to 1.7.1

Hi All,

Our current production osticket instance, osticket 1.6RC5 is hosted by 

I would like to dump the DB and import it into a Centos 1.6SR server that I have stood up, then upgrade to 1.7 or 1.8.

After I successfully imported the .sql dump,  the attachments are no longer accessible. Tickets say they have attachments, but when I click them I get a page that says file not found. 

Any help would be greatly appreciated. 


  • 1.6 stored the attachments in your attachment directory on your hard drive.
    1.7 imports them into the database.
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