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I am using the software as a test right now to see how it works as a status checker for my powersports dealership. I am opening the tickets myself with customers information and then they get sent the email. When they click on there ticket number, they can view there current status on there atv repair.
1) Since I am creating the tickets, I want to remove the option to "open new ticket" on top and bottom of the index.php file and other pages. I don't want customers creating tickets. Only me (ill go to the open.php page manually)
2) I want to add a live chat link on the index and view.php files. what file would I copy the link to???
I have dreamweaver, but don't know what page/pages to edit. I looked at the index.php but don't see open a ticket txt/link in that file??? pleaseeee help!