Howdy, Stranger!

It looks like you're new here. If you want to get involved, click one of these buttons!

In this Discussion

osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now

Middle names are stripped away


I have set up a osTicket support desk for company internal stuff  (not IT)

Things are working great, but we have one issue.

osTicket seems to strip away the middle names from users when using IMAP fetching. This is a problem for us, because the company name is the last word in the display name of the user's (John Doe - Company)

I have searched and searched, but cannot find out what function that does this. Can anyone point me to the right file to find the cause?


  • osTicket doesn't strip away the middle name - the default display format is First Last. You can change it to --As Entered-- in Admin Panel > Settings Tab > Default Name Formatting
Sign In or Register to comment.