Does it take you to the "Thank you for opening a ticket" page?Are you using compatibility mode in IE?Is there some reason why you haven't upgraded to a more current version? (After 1.7.1.1 was 1.7.1.2, 1.7.1.3, 1.7.1.4, 1.7.2, 1.7.3 and finally 1.7.4. 1.7.4 is current in the 1.7 tree, and 1.8.0.1 is the most current over all.)