osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
using the "reply-to" header field
I'm using a site chat system that will send the user's enquiry by email if no operator is available. So I set it to be sent to OSTicket..
The from address is:"firstname.lastname@example.org"
The reply-to header contains the actual users email address
I've set up OSTicket Filter rules:
Email -> Equal -> email@example.com
Ticket Filter Actions:
Reply-To Email: Ticked Use Reply-To-Email
OSTicket successfully captures the emails from firstname.lastname@example.org but on replying to the ticket it still gets sent to the email@example.com..
How can I sort this?