osTicket v1.10 (stable) and Maintenance Release v1.9.15 are now available! Go get it now
Check Ticket Status does not work with valid email address and ticket number
I have an osticket instance v1.7.2. Everything is working well for the most part. However, after a new ticket is generated and the email goes to the customer, when they click the link to check the ticket status online, it directs them to the appropriate page, and populated the email address and ticket number.
When they click "View Status" they receive invalid login, Authentication error - try again!
Is there anybody else who has had this issue? How can I correct it? Thanks.