I use Custom form by Help topic for Front-end view (client) for dynamic answer by project or customer.I wish I could find a ticket by my value fields customizes then I used the extra fields in the Help topic.I know I am able to do that by the ticket details (type'' T'') but the problem is that it is not in the Help topic.i find in the database (ost_form) type 'U','T'','C' 'G' but not working.Can i create a new type for (custom form searchable ) or to show or not in (Custom form in help topic of ticket details)Please Help me.