Hello, can the variable in the e-mails %{message} change so that is not used, the complete text in the e-mail special for example, only 50 words of text?
There is no way to do that in the current osTicket UI. You would have to edit the source.
Okay, and wher i find this?
You can probably do that in /include/class.variable.php but I'm not real sure.